Frequently asked questions

Production typically takes 4–6 weeks, plus shipping time. We recommend ordering at least 10 weeks before your event. Rush production may be available — contact us before ordering.

Standard size works if you fit our chart with room for minor local alterations. Custom measurements are best for floor-length gowns or non-standard proportions.

Yes — request up to six complimentary swatches. They are cut from current production rolls for consistent dye lots.

We cut party orders from the same dye lot when placed together. Order swatches and submit party orders within the same week when possible.

Made-to-order and custom-measurement gowns are final sale unless defective. Ready-to-ship standard sizes may be returned within 14 days.

Home try-on is available for select sample styles. The request page shows availability, fees, and return instructions. Samples must be returned within five days of delivery with all tags attached.

Yes — most countries at checkout receive tracked delivery. Import duties and taxes are the recipient's responsibility.

Complimentary standard shipping applies to qualifying dress orders over $199 USD. Shown at checkout.

Use our size guide by dress category. Measure bust, waist, and hips, then order by your largest measurement.

Dry clean only for most fabrics — satin, velvet, sequin, and beaded styles. Store on a padded hanger in a breathable garment bag.

Contact us within 24 hours. We can usually adjust size or color before production begins.

Approved refunds are processed within 5–10 business days after we receive and inspect the return.

Prices for US shoppers are shown in USD. Your final product price, shipping charge, and any available customization options are displayed before you place the order.

Yes. Payments are processed through secure payment providers, and Lovavere does not store your full card details. Available payment methods are shown at checkout.

After checkout, you will receive an order confirmation by email. If you do not see it, check your spam folder and contact us with the email address used at checkout.

Yes. We email a tracking link when your order ships. Tracking may take up to 24 hours to show its first carrier scan.

Minor alterations are common, especially for bridal and floor-length dresses. Choose the size that fits your largest measurement and allow time for a local fitting before your event.

Screens display color differently. Order a fabric swatch when color matching matters, especially for a bridal party. Small differences between dye lots may occur when orders are placed separately.

Contact us as soon as possible. Ready-to-ship orders cannot be canceled after shipment, and made-to-order items cannot be canceled once production begins.

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate replacement, repair, or return steps.

We use your information to process orders and provide customer service. We do not sell personal information. You can review your choices and rights in our Privacy and Cookie policies.

Yes. Lovavere offers wholesale ordering, samples, private-label options, and custom production support for qualified boutiques. Visit our Wholesale page to start a conversation.